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1

Emotional empathy and front line employees: does it make sense to care about the customer?

Varca, Philip E.

Journal:

Journal of Services Marketing

Year:

2009

Language:

english

File:

PDF, 191 KB

english, 2009

2

Emotional Empathy during service encounters: the price for caring

Philip E. Varca,Terri L. Rittenburg

Journal:

International Annual Edition of Applied Psychology: Theory, Research, and Practice

Year:

2014

Language:

english

File:

PDF, 218 KB

english, 2014

3

Work stress and customer service delivery

Varca, Philip E.

Journal:

Journal of Services Marketing

Year:

1999

Language:

english

File:

PDF, 97 KB

english, 1999

4

Service skills for service workers: emotional intelligence and beyond

Varca, Philip E.

Journal:

Managing Service Quality

Year:

2004

Language:

english

File:

PDF, 121 KB

english, 2004

5

Service representatives, job control, and white‐collar blues

Varca, Philip E.

Journal:

Journal of Services Marketing

Year:

2001

Language:

english

File:

PDF, 126 KB

english, 2001

6

A Comparison Between Bottom–Up, Top–Down, and Bidirectional Models of Relationships Between Global and Life Facet Satisfaction

Charles E. Lance, Gary J. Lautenschlager, Christopher E. Sloan, Philip E. Varca

Journal:

Journal of Personality

Year:

1989

Language:

english

File:

PDF, 1.21 MB

english, 1989

7

Satisfaction in the context of customer co-production: A behavioral involvement perspective

David M. Hunt, Stephanie Geiger-Oneto, Philip E. Varca

Journal:

Journal of Consumer Behaviour

Year:

2012

Language:

english

File:

PDF, 143 KB

english, 2012

8

Holland's theory: Stability of avocational interests

Philip E Varca, Garnett Stokes Shaffer

Journal:

Journal of Vocational Behavior

Year:

1982

Language:

english

File:

PDF, 698 KB

english, 1982

9

Classification of Risk Preferences with Elicited Utility Data: Does Functional Form Matter?

Wesley N. Musser, Michael E. Wetzstein, Susan Y. Reece, Lynn M. Musser, Philip E. Varca and Charlene C. J. Chou

Journal:

Western Journal of Agricultural Economics

Year:

1984

Language:

english

File:

PDF, 739 KB

english, 1984

10

Individual differences in response to unfavorable group feedback

Philip E. Varca, Jodie C. Levy

Journal:

Organizational Behavior and Human Performance

Year:

1984

Language:

english

File:

PDF, 717 KB

english, 1984

11

Positive Job Response and Ethical Job Performance

Sean Valentine, Philip Varca, Lynn Godkin, Tim Barnett

Journal:

Journal of Business Ethics

Year:

2010

Language:

english

File:

PDF, 305 KB

english, 2010

12

Role Conflict, Mindfulness, and Organizational Ethics in an Education-Based Healthcare Institution

Sean Valentine, Lynn Godkin, Philip E. Varca

Journal:

Journal of Business Ethics

Year:

2010

Language:

english

File:

PDF, 231 KB

english, 2010

13

ATTAINING TEACHING EXCELLENCE: A CRITICAL INCIDENT TECHNIQUE

Philip E. Varca, Patricia Pattison

Journal:

Journal of Legal Studies Education

Year:

2001

Language:

english

File:

PDF, 1.61 MB

english, 2001

14

EVIDENTIARY STANDARDS IN EMPLOYMENT DISCRIMINATION: A VIEW TOWARD THE FUTURE

PHILIP E. VARCA, PATRICIA PATTISON

Journal:

Personnel Psychology

Year:

1993

Language:

english

File:

PDF, 1.13 MB

english, 1993

15

The Relationship of Ability and Satisfaction to Job Performance

Philip E. Varca, Marsha James-Valutis

Journal:

Applied Psychology

Year:

1993

Language:

english

File:

PDF, 524 KB

english, 1993

16

Sex Differences in Job Satisfaction Revisited

Philip E. Varca, Garnett Stokes Shaffer and Cynthia D. McCauley

Journal:

The Academy of Management Journal

Year:

1983

Language:

english

File:

PDF, 215 KB

english, 1983

17

Classification of Risk Preferences with Elicited Utility Data: Does Functional Form Matter?

Wesley N. Musser, Michael E. Wetzstein, Susan Y. Reece, Lynn M. Musser, Philip E. Varca and Charlene C. J. Chou

Journal:

Western Journal of Agricultural Economics

Year:

1984

File:

PDF, 739 KB

1984

18

Race of Examiner Effects and the Validity of Intelligence Tests

William G. Graziano, Philip E. Varca and Jodie C. Levy

Journal:

Review of Educational Research

Year:

1982

Language:

english

File:

PDF, 3.45 MB

english, 1982

19

Telephone surveillance in call centers: prescriptions for reducing strain

Varca, Philip E.

Journal:

Managing Service Quality

Year:

2006

Language:

english

File:

PDF, 216 KB

english, 2006

20

Role Conflict, Mindfulness, and Organizational Ethics in an Education-Based Healthcare Institution

Sean Valentine, Lynn Godkin and Philip E. Varca

Journal:

Journal of Business Ethics

Year:

2010

Language:

english

File:

PDF, 1.90 MB

english, 2010

21

An Analysis of Home and Away Game Performance of Male College Basketball Teams

Varca, Philip E.

Journal:

Journal of Sport Psychology

Year:

1980

Language:

english

File:

PDF, 3.81 MB

english, 1980

22

A Longitudinal Investigation of Sport Participation and Life Satisfaction

Varca, Philip E., Shaffer, Garnett Stokes, Saunders, Vickie

Journal:

Journal of Sport Psychology

Year:

1984

File:

PDF, 4.55 MB

1984

23

Positive Job Response and Ethical Job Performance

Sean Valentine, Philip Varca, Lynn Godkin and Tim Barnett

Journal:

Journal of Business Ethics

Year:

2010

Language:

english

File:

PDF, 1.59 MB

english, 2010

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